How do I order the correct size product?
We strongly suggest that you look closely at the Sizing Chart (located below the product image) before purchasing any item. Our size charts are provided to us by each manufacturer, which will vary as we offer products from multiple suppliers.
To get the most accurate size, we recommend you find a similar product at home, measure it in inches and match those measurements to the Manufacturer’s Recommended Size Chart.
Keep in mind that every supplier has some degree of manufacturing tolerance. As an example, the difference in inches between suppliers could have up to a 10% variation (or more), plus or minus.
Can I change or cancel my order?
All of our products are custom made to order and immediately go into production after your order is placed, so we are unable to cancel or make any changes once you’ve finalized your order.
It’s very important to review your order before you finalize, looking closely at spelling, colors and sizing as a final step. We do not accept any responsibility for the personalization attributes you select for our custom products.
How long does shipping take?
Orders typically take 2-5 business days for customization, but may take longer depending on the items, time of year, etc.
It is important to remember that shipping time is in addition to customization time. We ship via UPS and you can select the type and speed of service to suit your need.
Our return policy?
We guarantee our product quality and workmanship 100% from any product defects or printing errors that do not match your selected attributes, and we will replace them at no charge however we do not offer refunds. Please contact firstname.lastname@example.org to request a Return Authorization for a defective product. Upon receipt of your request a Get2Swag representative will contact to arrange return of the defective product for replacement.
We do not accept returns or exchanges for your selection of incorrect/mistaken products, sizes, designs, spelling, quantities or delivery timing. If you have any questions while placing an order, please contact us before you finalize your order so we can make sure you get what you want.
How do we customize the items you order?
Get2Swag offers multiple customization methods depending on unique product attributes.
We start with the exact design(s) that you approve when you place an order, then customize your selected item(s) using screen printing, direct-to-garment, sublimation, vinyl heat press and/or embroidery.
We use the process (or mix of processes) that produces the best quality result for each individual item. Because some items or orders require a mix of processes, you may notice a different feel or color shade when comparing multiple customizations.
In addition, some designs and products have a vintage appearance and are intentionally distressed, faded, etc. If you have any questions before you order, please contact us.